Vattenfall UK
The challenge
VHUK required a transformation of its critical processes to allow business operations to standardise and improve their audit and controls’ framework. This would allow the business to robustly measure performance and track improvements, while maintaining strong profitability across its business.
VHUK has three regions: London, Bristol and Scotland. The ways of working varies across these regions and needed standardising, while making efficient by streamlining the existing processes and teams.
The solution
Medhya provided the objective challenge and input within the comprehensive review and redesign of the Heat Revenues and Connection Fees processes. This was facilitated by workshops and meetings attended by the subject matter experts and relevant stakeholders.
The existing processes were used as the baseline for the exercise, where improved ways of working were identified to make the processes more efficient.
This required:
- Streamlining and standardising existing process steps, especially where regional variations existed
- Adding new ways of working to make the process more effective, simple and clear
- Researching and understanding the central global processes, where hand-offs are required, so that these could be aligned within the end-to-end process
- Identifying key performance metrics to ensure that the new changes are delivering the required results
- Documenting the roles and responsibilities for each step, across the Teams involved
- Documenting the detailed processes for reference
- Developing a training and awareness plan for stakeholders identified by process area, region and task
The result
The ability to consistently and promptly invoice and chase payment for a 100% of the revenue generated by connection fees in line with the contractual terms.
Documenting the Heat Revenues process so that this can be clearly understood and followed by the relevant Teams consistently.
A set of clearly documented processes, which were created in collaboration with the relevant stakeholders, which pass audit standards.
These new processes were approved by the Senior Leadership Team and communicated to the wider Teams within the regions via regional and UK wide meetings.
The next step is for the detailed training to be completed with the relevant individuals to support embedding the new ways of working.
Quote from VHUK
Client Testimonial
“Medhya very quickly onboarded on the project and provided comprehensive review of the existing ways of working. Medhya contributed with her experience of transforming business processes while maintaining attention to financial auditing requirements. Medhya lead on delivery of stakeholder engagement and development of the documentation that is easy to understand and crucial for training colleagues who would be operating to the new ways of working.”