PERSONAL TOUCH SPECIALIST
Process Improvement Consultant
Transform your business! Maximise your profits so you can invest in growth.
A new technology solution, redundancies or re-organisations or a focus on growth, all require streamlining of processes. Aligning your processes to the newly changed world, will remove any waste and unnecessary time spent completing activities that do not deliver the end goal. We can review your processes objectively by removing any blind spots and providing easy to implement recommendations.
How I can help
- Identify and prioritise your key issues
- Help you understand how mature your processes are
- Help agree a target state process design
- Help implement the new processes and monitor progress
HSBC - Average Cost reduction
45%
Tower Hamlets - Process improvement
80%
Islington Council - Time saved
35%
Process Improvement Steps
01.
Current State Review
- Capture issues
- Identify savings
- Analyse process steps into off-/on-system steps
Deliverables
- Cost savings target areas and estimated savings and potential timelines for realisation
Deliverables
- Prioritised issues with suggested action plan for resolution
02.
Target State Design
- Compare to good practice
- Gap analysis
- Process re-design
- Options analysis for technology
Deliverables
- Re-designed target process flows
Deliverables
- Technology solution – Detailed options analysis
- Outline Business Case
03.
Implementation & Go-Live
- RACI
- Skills matrix
- Implementation
Deliverables
- Detailed implementation plan
- Detailed RACI and skills matrix per process area
04.
Post Implementation Review
- Business process implementation
- Actual process vs design review
- Issues capture / prioritisation
- Improvement refinement plan
Deliverables
- Final report with detailed feedback by process area.
- Supporting refinement action plan.





